in equivalent review-SaaS subscription cost
Annual replacement at parity if you bought the equivalent tools and services separately. Custom-building this one feature alone would land in our Small build band ($15k–$40k). Source ladder + per-line citations on methodology .
Concretely, what you get
- 24-hour-post-job request via email + SMS (when available).
- Score-branching logic: 9–10 → public; 7–8 → private feedback; 1–6 → recovery + private only.
- Recovery engine — tracks resolution, re-asks for review after the customer is whole.
- Syndication into your website’s reviews section, the Ads Engine’s social proof, the Content Hub’s testimonial articles.
- Pre-written review starters — customer can use them or write their own.
- Live Sentiment Engine layered on top of your existing public review history.
- Reviews Hub inside the Homeowner Portal — homeowners see + manage their own review history under your brand (see Homeowner Portal).
The shelf-of-tools this one offering removes
Categories, not brand names — pricing benchmarks observed from public pricing pages, agency proposals, and freelance rates current to the year. Every range is backed by a line-by-line worksheet you can audit once your trial is live.
| What you'd otherwise buy | Type | Typical price |
|---|---|---|
| A name-brand reputation platform | SaaS | $299–$499/mo + setup |
| A messaging-based reputation platform | SaaS | $289–$649/mo + per-message fees |
| A mid-tier reviews SaaS | SaaS | $75–$200/mo |
What you'd pay elsewhere vs. what this costs you here
Vendor ranges observed from public pricing pages and agency proposals, current to the year. Full source worksheet shared with you once your trial is live.
What it adds to your business in dollars
Top-3 Google local-pack positions get 126% more traffic than positions 4–10 (Spokk, 2025). The review velocity + average star rating are the two biggest signals deciding which side of that line you sit on.
Three or four moves. Then you walk away.
You: Mark the job complete in Crew Day Pack.
System: A request fires 24 hours later. You don’t lift a finger.
You: Get the 1–5 alert.
System: Tap to call the customer. We hand you the recovery script.
The outcomes this feature feeds into
Before you ask
Is gating reviews allowed?
We don’t gate — we triage. The 1–6 customer is offered private feedback first and a recovery call. They’re free to leave a public review any time; we just don’t solicit it until we’ve made things right. Every major review platform’s policy allows this; the only thing not allowed is filtering customers from leaving a review.
How many channels can I collect to?
Any the customer has — Google Business Profile by default, then Facebook, BBB, Yelp, Angi, Houzz, anywhere you tell us to point them. The 9–10 customer picks where to leave it.
What about reviews that came in before I joined?
The Customer Sentiment Engine maps your historical public review data into the dashboard from day one — you see the trend, the gaps, and the recovery candidates without re-collecting anything.
Can I customize the review request copy?
Yes — every email + SMS template is editable, but the score-branching logic is what makes the engine work. We strongly recommend keeping the 9-10 / 7-8 / 1-6 routing intact.
What if a 9 or 10 still doesn’t leave a public review?
They get a single gentle nudge 5 days later. After that, we don’t pester — but we mark them as a referral-eligible customer in the Loyalty Engine.
See the moment-by-moment ask that earns every five-star review.
Then watch your star rating climb.
No credit card. No strings. We stand the whole platform up on a subdomain alongside your existing site so you can compare the numbers directly — leads, bookings, ticket size. The Standard guarantee covers cancellation between day 90 and day 180 at full refund.